Terms & Conditions

Contract:

We act as a disclosed agent for third-party suppliers, including airlines, tour operators, car rental companies, hotel companies, consolidators, and insurance companies. Booking a product means that the contract for that product is between you and the supplier. Due to this, the supplier's booking conditions (as well as airlines' conditions of carriage) apply to your booking as well. We recommend that you read the supplier's terms and conditions before completing your transaction with us, as they contain important information. (See 'Contacting flightclicks.co.uk' below for details on how to easily get a copy of the supplier's conditions from us). Your ticket wallet/travel documents will contain the airline's conditions of carriage.

Occasionally, we act as principal for some products; this means we are the party responsible for the contract. The contract will then be between you and us, as a company. In cases where we act as principal, we will inform you beforehand.

All of the travel arrangements that we provide or that are sold through us do not constitute an offer by us to sell any travel arrangements, but rather a request for you to place an offer with the suppliers. It is at our discretion whether to accept or reject that offer on behalf of the suppliers.

Liability Protection:

As agents, we do not accept responsibility for the product or service provided by the supplier. It is possible, however, that we could still be liable to you if we have acted negligently or misrepresented important information.

Your Obligations for travel documents and Luggage:

All transactions made under your name or account are subject to your financial responsibility. Purchases must be made by individuals over the age of 18, purchasing for themselves and having the legal capacity to do so. In the case of a group/part/family booking, you will be responsible for the payment of all members.

Please ensure once you recieved your E-Ticket you should check your luggage allownce on airline website ,different airline tickets offer different lugagge allownce , for extra lugagge you have to pay Lugagge fee directly to Airline .Some airlines such as British Airways and Virgin Atlantic only offer one cabin bag and a hand carry for their cheapest economy class tickets.Flight clicks LTD will not be held responsible for lost lugagge so you have to contact Airline for your lost luggage. You must ensure that all the information you provide to us is true and accurate. Any changes to your address, email address, or phone number should be notified to us immediately in writing. In the event that you fail to provide accurate and complete credit or debit card details, including the cardholder's name/billing address, your tickets may not be issued, the fare may increase, or your booking may be cancelled. Please ensure that your details match those on your card or statement to avoid delays or cancellations. This website should not be used for speculative, false, or fraudulent bookings.

Supplier Conditions:

An airline's terms, such as check-in times and reconfirmation of flights, must be adhered to by you. Bookings cancelled due to non-compliance with the airline's rules are not the responsibility of flightclicks.co.uk.

Ticket fares for scheduled flights are subject to additional conditions. The terms may include, for instance, conditions related to changes, refunds, and duration of stay. In general, flexible tickets tend to be more expensive, so before you choose between the fares, you need to take a variety of factors into consideration.

Tickets must be used in the order set out on your itinerary. In the absence of this requirement, any onward flights may be cancelled and you will not be refunded. There are some airlines that require you to reconfirm your flight 72 hours in advance. Failure to do so may result in your flight being canceled. Failure to reconfirm may result in you not being allowed to board the aircraft, and you may not receive a refund. In any event, flightclicks.co.uk strongly recommends you confirm every flight via this method in case of a last minute schedule change.

Information on the site:

It is not guaranteed that information on flightclicks.co.uk (including prices, descriptions and dates) is accurate or suitable for your intended use. All reasonable efforts will be made to correct any errors or omissions as soon as possible once they are brought to our attention.

flightclicks.co.uk provides general information on the site only for guidance purposes. The site and its content are subject to change at any time, including the availability of any suppliers, features, or information.

Links:

There are links on the flightclicks.co.uk website that lead to third party websites. We do not control or maintain these linked websites, so we do not accept responsibility for their accuracy, completeness, or quality. There is no liability on the part of flightclicks.co.uk for any loss or damage that may result from use of, reliance upon, or reliance on any of the content, goods or services available on those websites.

Pricing:

The prices listed on our website are in British Pounds Sterling and are subject to change without notice. Taxes and transaction fees are included in all fares quoted at the 'confirmed quotation' stage, and together these form your final quotation.

Depending on the destination, you may be required to pay a departure tax and/or an arrival tax locally. Taxes are the passenger's responsibility, and Flight Clicks is not responsible for denied boarding in the event of failure to pay such taxes.

Ticket prices may include a booking/transaction fee charged by Flight Clicks. This is our non-refundable fee for making and managing your booking.

In addition, service fees are charged for other types of administration, such as reservation changes and refund requests.

Please note that fares are subject to change without prior notice. If the fare for your trip changes by the airline/s you are due to travel with, or if we discover that you have paid the wrong fare, we will try to notify you as soon as possible. As a result, you will be liable for any differences in fares. Unpaid fares may result in the airline refusing to allow travel. In addition, we may cancel the contract without any liability to you.

Scheduled flight 'Special Fares' are subject to ticketing staff verification. You will be notified within three working days if the quoted fare is not available.

A currency conversion and exchange rate fluctuation fee may be included when booking a product priced in a different currency.

Denied Boarding, Flight Delays and Cancellations:

Information about these rights can be found in the baggage claim area of airlines and at airports throughout Europe. In such cases, the airline is responsible for any payment or reimbursement.

Community List:

The European Union requires us to inform you of the existence of a Community List of air carriers whose operations are prohibited within the EU. You can view the list at transport.ec.europa.eu (EU air safety list).

Making a booking / booking details:

All travel products and services featured on the site are subject to availability.

Online Booking:

You must provide all the required information when booking online. As part of your payment, you must ensure that you are using your own credit or debit card (or, subject to our agreement, that you have their express authorisation, if it is a third party's) and that you have sufficient funds to cover the costs of the arrangements you book.

We will confirm your booking by e-mail and debit payment from your account once your booking is accepted. In addition, we do not guarantee that any packaged holiday, flight, or individual component will be available, nor that our booking services will be free from viruses or anything else that can contaminate or damage your property.

Telephone bookings:

You must provide us with all necessary information when making a telephone reservation. As part of your booking, you must ensure that all information provided is accurate and that you are using your own credit or debit card, or, subject to our agreement, that if it's a third party's, you have their express permission to do so, and you have sufficient funds to cover the cost of the arrangements.

We will debit your credit card and send you a confirmation once your booking has been accepted. From this point onward, cancellation charges will apply: it is important that phone bookings be confirmed in writing to avoid any misunderstandings. Once you receive the confirmation request, please carefully review the details and let us know if anything seems incorrect right away. Following confirmation of these details, we will proceed to contact the supplier/s to confirm the booking.

Special Requests:

In case of additional preferences (such as seating or diet, assistance, etc.) we are happy to forward the information to the appropriate travel provider. Since these are special requests, they cannot be guaranteed to be fulfilled.

Pregnancy:

If you are pregnant and traveling, please note that there are regulations regarding passengers who are more than a certain number of weeks pregnant. As these regulations differ between airlines, it is your responsibility to check their policies before booking. In some cases, travellers may not be allowed to travel, or may need to obtain a doctor's letter, or even medical clearance from the airline.

Ensure that your travel insurance covers pregnancy. Please consult your doctor before booking to ensure you are fit to travel.

Travelling with Children:

Airlines require an original Date of Birth Certificate for children travelling to South Africa.

Travelling with Infants:

Infants may only travel with airlines if they have reached a minimum age (normally six weeks). Before making a reservation, please review the airline's policy.

Unless you are flying with an airline that has infant seats available, infants must either sit on an adult's lap or occupy an infant seat. Please contact your airline for more information on infant seats.

An infant who is under two years old on the date of return travel is generally eligible for an infant fare. Seats must be reserved for children over two years of age.

Paying for your booking:

The site provides the option to pay with a number of debit and credit cards, as well as an Ecommerce link for payment. The details of your credit or debit card may be passed to the relevant supplier by Flight Clicks for the purpose of fulfilling the booking.

Full payment by credit card or debit card is required at the time of booking for scheduled flights and web fares. All credit card transactions may be subject to a surcharge.

In the event that the card issuer declines payment or if the card details or billing information are incorrect, we reserve the right to cancel a booking before or after it is issued.

Upon failure of payment, Flight Clicks will not be held liable for an increase in fares.

We may also conduct random checks, including checks of the electoral roll, in an effort to minimise the effects of credit card fraud. Before issuing any tickets, we may request that you fax or email us proof of your address, a copy of your credit/debit card and recent statement, or a copy of the cardholder's and/or passenger's passport/s. In some cases, we may require that travel documents be sent to the billing address of the credit card used to make the booking. In the event of a chargeback, Flight Clicks reserves the right to pass on the charges. As a British company, we are not always able to check the security and identity of cards registered outside the UK. We reserve the right to reject your booking if we cannot satisfactorily verify the details of your credit card if your credit card is registered outside of the UK.

Managing your booking:

Please ensure you have all of your travel documents in order before you arrive at the airport, including passports, visas, and insurance. The airline may require you to reconfirm your flight prior to departure. Please contact us at least 72 hours before your outbound flight for details. Please make a note of any reference number or contact person's name when reconfirming. The aircraft may refuse to let you board if you do not reconfirm, and you are unlikely to receive a refund.

Cancellations / Amendments by You:

Booking cancellations or amendments will be subject to the terms and conditions of the relevant supplier. In some cases, tickets cannot be refunded or altered; in others, bookings can be amended or cancelled subject to penalties.

Name changes are not usually permitted on airline tickets, as the majority are non-transferable. When booking, ensure that you enter passenger names according to passports. The cancellation and amendment rules for scheduled flight bookings are displayed during the booking process. Please ensure you read these carefully.

Airlines and consolidators have their own terms and conditions, which Flight Clicks must abide by; we are unable to deviate from them.

Change or refund requests will be subject to administration fees (in accordance with our current rates) in addition to the supplier's fees. The costs associated with cancelation and amendment administration are covered by this charge.

Flight Clicks must receive any amendment or cancellation requests in writing before we can process them. We cannot process requests outside of our normal opening hours until we reopen the next working day, as well as until we are able to contact the travel supplier to effect the change/cancellation.

7. Airline operational changes

7.1 Airlines may implement operational changes including:

• schedule changes;
• aircraft changes;
• route changes;
• flight cancellations.

7.2 Such changes are determined by the operating airline(s) and may occur at any time before or after ticketing, including close to the departure date.

8. Role of Flight Clicks LTD and airline contracts

8.1 Flight Clicks LTD acts as a travel agent. We do not operate aircraft or control airline schedules, fleet allocation, or network decisions.

8.2 Your contract for carriage is with the airline (or airlines) on your ticket. The airline’s Conditions of Carriage, fare rules, and applicable law apply to the flight services.

9. Airline operational decisions and your options

9.1 The types of operational change described in section 7 may affect your booking or itinerary.

9.2 Flight Clicks LTD’s role as agent, and the application of airline Conditions of Carriage, are as set out in section 8.

9.3 Flight Clicks LTD has no control over airline operational decisions.

9.4 Airline schedule changes will be governed by the airline’s Conditions of Carriage.

9.5 Depending on airline policy, passengers may be entitled to:

• rebooking on a later flight;
• alternative routing;
• refund subject to airline fare rules.

9.6 Flight Clicks LTD will assist passengers where possible but cannot guarantee outcomes controlled by airlines.

10. Passenger contact information

10.1 Passengers must ensure their email address and phone number are updated with the airline after ticket issuance.

10.2 Airlines may send notifications regarding:

• schedule changes;
• cancellations;
• check-in reminders.

10.3 Flight Clicks LTD cannot guarantee that all airline notifications will be communicated through our agency.

11. Passport, visa and transit requirements

11.1 Passengers are responsible for ensuring they possess valid:

• passports;
• visas;
• transit visas;
• health documentation.

11.2 This includes transit visa requirements for connecting flights.

11.3 Failure to obtain required travel documentation may result in:

• denied boarding;
• missed flights.

11.4 Flight Clicks LTD shall not be liable for losses arising from insufficient travel documentation.

12. Voluntary cancellations

12.1 If a passenger voluntarily cancels a booking, cancellation charges will apply.

12.2 These charges may include:

• airline cancellation penalties;
• supplier charges;
• £100 per passenger administration fee charged by Flight Clicks LTD.

13. Non-refundable tickets

13.1 Many airline tickets are issued under restricted or non-refundable fare rules.

13.2 If a passenger voluntarily cancels a non-refundable ticket, no refund of the ticket fare will be payable.

13.3 Airlines may allow refund of unused government taxes or airport taxes.

13.4 Such refunds are processed only after confirmation from the airline or supplier.

14. EMD vouchers and travel credits

14.1 EMD vouchers issued by Flight Clicks LTD are provided as goodwill gestures.

14.2 Such vouchers:

• cannot be exchanged for cash;
• cannot be refunded;
• are non-transferable;
• are valid for 12 months from the date of issuance.

14.3 Vouchers may only be used for future bookings made through Flight Clicks LTD by the same passenger(s).

15. Travel insurance

15.1 Passengers are strongly advised to purchase adequate travel insurance to cover cancellations, medical emergencies, or travel disruptions.

16. ATOL protection

16.1 When you purchase an ATOL-protected flight or travel service through Flight Clicks LTD you will receive an ATOL Certificate.

16.2 The ATOL Certificate confirms the travel services that are financially protected and the supplier responsible for providing those services.

16.3 ATOL protection provides financial security in the event that the travel organiser or supplier responsible for your booking becomes insolvent and unable to provide the booked services.

16.4 In such circumstances, the Air Travel Trust may provide a refund, replacement travel services, or other assistance in accordance with the ATOL scheme.

16.5 ATOL protection applies only in cases of insolvency and does not cover complaints relating to airline services such as seat allocation, schedule changes, special requests, or ancillary services.

17. Verbal communications

17.1 Only information confirmed in written booking confirmation or email communications shall form part of the contractual agreement.

17.2 Verbal discussions with staff do not constitute contractual guarantees.

18. Limitation of liability

18.1 Flight Clicks LTD shall not be liable for:

• airline operational decisions;
• schedule changes;
• aircraft substitutions;
• denied boarding by airlines.

18.2 Liability is limited to services directly provided by Flight Clicks LTD as a travel agent.

19. Governing law

19.1 These Terms and Conditions are governed by the laws of England and Wales.

19.2 Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

Force Majeure:

We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseen circumstances beyond our control, such as war or threat of war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current circumstances in any country by contacting the Foreign and Commonwealth Office.

Information on the Site:

Please telephone/email us in the first instance if you wish to change your booking. Our team of customer service representatives will be able to advise you if any changes are permitted by the conditions of your ticket. In case a change is allowed, we may require a written confirmation from you.

Travel suppliers may limit or restrict changes based on availability and limitations. The extra costs of a change will be incurred by you. Flight Clicks's usual administration fees will also apply to any changes.

Tickets:

Tickets for your booking will depend on the airline and route you choose. Increasingly, airlines are issuing electronic tickets, and Flight Clicks will issue them whenever the itinerary permits (all airlines now insist on e-tickets in these circumstances). Paper tickets will be mailed by regular mail for charter flights.

Lost Tickets:

You must notify us as soon as possible if you lose your paper tickets. The airline or supplier may charge a fee for reissuing them. The cost may vary depending on the circumstances of the loss and how close you discover it to departure. The airline's policy will determine the charge and procedure in all cases. The administration costs of this service may be charged by Flight Clicks.

Some tickets, however, cannot be reissued, in which case a new one may need to be purchased. Refunds can be requested if a lost ticket cannot be reissued; refunds are at the airline's discretion and are not guaranteed. It can take up to a year for the airline to authorize such refunds.

Non-Delivery / Non-Receipt of Tickets:

Should you not receive your tickets or e-tickets, it is your responsibility to let us know. It is your responsibility to provide Flight Clicks with an accurate email address or to configure your junk email settings so that your e-tickets are received by you timely. For this reason, please add the respective agent email address / info@flightclicks.co.uk to your safe list.

Service Charges:

Certain services we provide are subject to a non-refundable service charge, in addition to the supplier’s fees.